This policy governs your use of Vuelve Services for multiple platforms like Whatsapp, Email, Telegram, SMS and other communication platforms available on Vuelve Services.

You may only contact people using Vuelve if: (a) they have given you their mobile phone number; and (b) they have agreed to be contacted by you over our multiple communication platforms. Do not confuse, deceive, defraud, mislead, spam, or surprise people with your communications.

You must respect all requests (either on or off our platforms) by a person to block, discontinue, or otherwise opt out of communications from you via Vuelve communication platforms, including removing that person from your contacts list.

In order to initiate a message to a person using Vuelve services, you must first receive opt-in permission confirming that they wish to receive future messages from you on each platform. The opt-in must (a) clearly state that the person is opting in to receive messages from you over Whatsapp, Email, Telegram and SMS and (b) clearly state the messages are being sent on your behalf via the Vuelve services

We provide you with widgets to add to your store at any relevant place that will help you get the required opt-in approval from your client, but you are solely responsible for determining the method of opt-in, that you have obtained opt-in in a manner that complies with laws applicable to your communications, and that you have otherwise provided notices and obtained permissions that are required under applicable law.

You may only initiate conversations using an approved Message Template using the Vuelve platform. This is considered a business-initiated conversation. Any Message Template must comply with our terms and these policies, and only be used for its designated purpose. We have the right to review, approve and reject any Message Template at any time.

You may reply to a user message without use of a Message Template as long as it's within 24 hours of the last user message. Conversations initiated by users open once the first business reply message is delivered. Outside the 24-hour customer service window, you may only send messages via approved Message Templates.

When using automation responses, we will automatically include clear and direct escalation paths like your business phone number, email, web support link etc.

You are responsible for and must secure all necessary notices, permissions, and consents to collect, use, and share people's content and information, including maintaining a published privacy policy, and otherwise complying with applicable law.

Don't use any data obtained from us about a person you message within Vuelve services, other than the content of message threads, for any purpose other than as reasonably necessary to support messaging with that person.

Don't share or ask people to share full length individual payment card numbers, financial account numbers, personal ID card numbers, or other sensitive identifiers.

Don't use Vuelve services for telemedicine or to send or request any health information, if applicable regulations prohibit distribution of such information to systems that do not meet heightened requirements to handle health information.

You may not forward or otherwise share information from a customer chat with any other customer.

We prohibit organizations and/or individuals engaged in terrorist or organized criminal activity from using the Vuelve services.

We prohibit the use of the Vuelve services to facilitate or organize criminal activity, including exploiting or causing physical, financial, or other harm to people, businesses, or animals.

We prohibit the use of the Vuelve services for operating, buying, selling, promoting, or otherwise facilitating the exchange of illegal products or services.

We prohibit use of the Vuelve services for buying, selling, promoting, or otherwise facilitating the exchange of certain regulated or restricted goods and services, as determined in our sole discretion, including:

• Firearms
• Alcohol and tobacco
• Drugs, whether prescription, recreational, or otherwise
• Medical and healthcare products
• Endangered species (wildlife and plants)
• Live non-endangered animals excluding livestock
• Hazardous goods and materials
• Real, virtual, or fake currency, including ICOs and binary options
• Body parts or fluids
• Business models, goods, items, or services that we determine may be or are fraudulent, misleading, offensive, or deceptive, or may be or are exploitative, inappropriate, or exert undue pressure on targeted groups
• Real-money gambling
• Adult products and services
• Dating services
• Multi-level marketing
• Payday loans, paycheck advances, P2P lending, debt collection, and bail bonds

These prohibitions apply irrespective of the global or local licenses, registrations, or other approvals your business may hold.

Organizations must not wrongfully discriminate or suggest a preference for or against people because of a personal characteristic, included but not limited to, race, ethnicity, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity, family status, marital status, disability, or medical or genetic condition. Organizations must comply with all applicable laws prohibiting discrimination.

Messages must not contain offensive content, for example sexually explicit materials or nudity, determined at our sole discretion.

We may limit or remove your access to or use of the Vuelve services if you receive excessive negative feedback, cause harm to Vuelve or to the platforms we use to communicate with your clients like WhatsApp and Telegram, or our and their users, or violate or encourage others to violate our terms or policies.

If you use or operate a service which utilizes Vuelve in violation of our terms or policies, such as messaging people at scale in an unauthorized manner, we have the right to limit or remove your access to Vuelve services.

Vuelve may update this Policy (“Change“) without notice (unless such notice is required by law); by continuing to use the Vuelve services after such Change, you consent to such Change.

If we terminate your account for violations of relevant Vuelve terms or policies, we may prohibit you and your organization from all future use of Vuelve services and it may also resolve a prohibit to use the platforms we use like WhatsApp products and services and Telegram.